Employee Loyalty and Employee Heterogeneity of Deposit Money Banks in Rivers State
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Employee Loyalty and Employee Heterogeneity of Deposit Money Banks in Rivers State
Barnabas Suotonye Stanfast (PhD)
Department of Management,
Niger Delta University,
Nigeria.
08036716199
Abigail Ode (PhD)
Department of Business Administration,
University of Benin,
Nigeria.
08036989434
Abstract
This study examined the relationship between employee loyalty and employee heterogeneity of deposit money banks in Rivers State. Cross sectional research design was adopted in studying the deposit money banks in Olu Obasanjo Road, Port Harcourt. Two-hundred and thirty-two (232) copies of questionnaire were retrieved and analyzed from the field survey out of two-hundred and fifty-nine (259) distributed. Spearman’s rank order correlation coefficient statistical tool was employed to ascertain the relationship between the variables. Findings revealed a positive non-significant relationship between the variable employee loyalty and the measures of employee heterogeneity (gender and age heterogeneity). It was concluded that employee loyalty positively but non-significantly relate to employee heterogeneity of deposit money banks in Rivers State. The study suggested that the CBN should increase its routine bank inspections to make sure that the banks are following industry best practices. Management of deposit money banks should make sure that workplaces are constantly being upgraded and made conducive and this will foster job satisfaction and bring about employee loyalty.
Keywords: Motivation, Satisfaction, Loyalty, Heterogeneity, Gender, Age
